We appreciate the trust you place in us. At Virtueelkantoor.com, we value knowledge, skill, expertise and trust. It is our responsibility to protect your privacy and inform you about this. On this page you can read what information we collect when you use the website and / or services Virtueelkantoor.com and why we collect this information. We respect the privacy of all users of our website and services and ensure that the personal information you provide is treated confidentially. We act in accordance with the General Data Protection Regulation (GDPR).
- Who is Virtueelkantoor.com and to whom does this privacy policy apply?
Virtueelkantoor.com is a service company. This privacy policy applies to:
- Customers/relationships of Virtueelkantoor.com;
- Potential customers/relationships with whom Virtueelkantoor.com you have made or intend to make or have made contact;
- Visitors to Virtueelkantoor.com’s websites;
- Recipients of news releases and emails from Virtueelkantoor.com;
- All other persons who contact Virtueelkantoor.com or whose personal data Virtueelkantoor.com processes (other than employees of Virtueelkantoor.com).
- What personal data does Virtueelkantoor.com collect and process?
On our websites you can view the services and products we offer. When you register for one of our services or products, we ask you to provide the following (personal) data:
Your data:
- Contact information (Name, Address, Place of residence);
- Gender;
- Phone number;
- E-mail address;
- If applicable: ID / Passport / Driver’s license.
Your company information:
- Legal form;
- Company name;
- Chamber of Commerce number;
- Billing address;
- Zip code and city;
- E-mail address;
- If applicable: UBO statement;
- IBAN and ascription.
When you send emails or other messages to us, such as through a form on our website, we store those messages. Sometimes we will ask you for your personal data relevant to the situation at hand. This makes it possible to process your questions and answer your requests. The data is stored on secure servers owned by us and by third parties (with whom a processing agreement has been concluded).
We process personal data that you have provided to us yourself, personal data generated during your visit to our website and reading of news items, and personal data that we have derived from other sources.
Personal data provided by you:
- Contact details and other personal data required for the performance of an agreement;
- Contact data and other personal data entered on contact forms or other web forms or provided by e-mail;
- Contact data provided during introductory talks, events, courses, seminars, etc., such as data mentioned on business cards.
Personal data obtained through or generated by our websites, electronic news releases, emails or related technologies:
- IP number;
- Your browsing behavior on the website, such as data on first visit, previous visit and current visit, pages viewed and how the website is navigated;
- Whether you open a news item or email and which parts of it you click on.
Personal data obtained from other sources:
- Personal data available on public business social media platforms such as Facebook, Instagram and LinkedIn;
- Personal data obtained from the Trade Register of the Chamber of Commerce and the Land Registry;
- Personal data available on public business websites.
Our website contains hyperlinks to other parties’ websites and social media buttons. We are not responsible for the content of those websites or the services of those social media platforms. Nor are we responsible for the privacy policies and use of cookies on those websites and social media platforms.
Automatically generated data: In order for the website to work optimally, automatically generated information about your use of the website is collected and processed. Optimizing the service includes technical adjustments, such as displaying pages properly and securing the website. The information collected consists of the type of device (computer, mobile, tablet) you use, your IP address (number of your device that allows your device to be recognized), the type of browser, the operating system you use, and the pages you visit on the website and the items you view.
- For what purposes and on what legal grounds is the information collected used?
Your information will be used for the following purposes and on the following legal bases:
- The use is necessary for the performance of an agreement to which you are a party.
- Compliance with legal obligations.
- The processing is necessary for the protection of the legitimate interests of Virtueelkantoor.com.
- To send you information about our own products and services (marketing purposes); to respond to questions and / or complaints you have and to secure, adapt and improve the website.
You have consented to the use or processing of data. This is necessary to comply with a legal obligation imposed on Virtueelkantoor.com, such as:
- Provide information about you to third parties if you have given permission or based on laws and/or regulations. We want to keep you informed about the development of our products and services. For example, if there is an expansion of capabilities with the services and/or products, we may let you know. We may also keep you informed of news releases.
If you do not wish to receive email messages from Virtueelkantoor.com, you may indicate this by sending an email.
If you provide us with personal data in connection with our services, such personal data will not be shared with third parties, except and to the extent indicated in this privacy policy.
We may provide your data to third parties to the extent that you yourself have explicitly indicated in relation to a particular third party that you give your consent and this is required in the context of your use of our services/products and/or to the extent that this data cannot be traced back to you personally (such as automatically generated information).
For example, we may engage third parties to outsource work. These third parties process your personal data exclusively on behalf of and for (the purposes of) Virtueelkantoor.com. In some occasional cases, the information may be shared internally, when it has beneficial implications for customer service. Virtueelkantoor.com employees are required to maintain the confidentiality of your information.
Finally, we may provide your personal information to third parties if Virtueelkantoor.com is required to do so under laws and / or regulations.
Third-party hyperlinks: The website may contain hyperlinks that allow you to leave the Virtueelkantoor.com environment and enter another party’s website. Virtueelkantoor.com has no control over services and / or websites of third parties to which links are provided. It may therefore be that with respect to these services and / or websites of third parties a different privacy statement applies. This privacy policy applies only to (personal) data processed by Virtueelkantoor.com. Virtueelkantoor.com accepts no responsibility or liability for (the operation and / or content of) services and / or websites of third parties.
- How long does Virtueelkantoor.com store personal data?
Your personal data are kept carefully and no longer than necessary for the purpose for which they were obtained. Unless Virtueelkantoor.com is required by law to keep your data longer, Virtueelkantoor.com will use the legal retention periods.
- Where will your personal data be stored?
Your data will be stored on our own secure servers as well as on secure third-party servers. We may engage service providers (“processors”) to process your personal data who process personal data exclusively on our behalf. We conclude a processor agreement with these processors that meets the requirements set by the General Data Protection Regulation (GDPR). For example, we work with service providers who provide software and/or hosting services. In addition, there are ICT service providers who support us in keeping our systems secure and stable. We also use third-party services for sending newsletters and commercial emails.
- In what ways is your personal information protected?
We have taken appropriate technical and organizational measures to secure your personal data against loss or any form of unlawful processing. For example, our website is adequately protected (including https) and we use a professional system, with personal passwords that are changed regularly. Where applicable, paper files are stored in an encrypted cabinet that can only be viewed by the attending staff member. For more information about how we specifically set up this security, please contact us at our e-mail address.
- Cookies
Through this website (www.virtueelkantoor.com) Virtueelkantoor.com may use cookies. This stores information in the form of a text file on your device’s hard drive. Cookies are used to deliver the website in a user-friendly way or to obtain information about the quality or effectiveness of the website. Virtueelkantoor.com uses Google Analytics and Zoho through which cookies are processed. Virtueelkantoor.com has an agreement with Google and the data are processed anonymously. In addition, ‘data sharing’ is disabled and there is no use of other Google services in conjunction with Google Analytics cookies.
- Knowledge, correction and portability of your data
If you would like to see the information recorded about you with us, you may make a request to see it. This request can be sent to [email address]. Virtueelkantoor.com will respond to your request for inspection within four (4) weeks. If you want to make changes to the information you have seen as a result of your request for inspection, you can request this at the aforementioned email address. You can request that Virtueelkantoor.com change, correct, supplement, delete or shield your data. Virtueelkantoor.com will respond to your request within four (4) weeks. If Virtueelkantoor.com rejects your request it will indicate in its response why the request to modify the data is rejected. You also have the right to obtain and transfer the personal data you have provided in a common, structured and readable form. This request can be sent via our contactpage.
- Can this privacy policy be changed?
This privacy policy is subject to change. Developments happen quickly and therefore sometimes the personal data we request from you and the way we use your personal data may change. These changes will be announced on our website and the latter will include the modification date. We therefore recommend that you regularly consult this privacy statement.
- Where can you go with a complaint?
If you have a complaint about the use of your personal data, please contact us. We strive to find a joint solution. If we still cannot reach a solution together, you can submit your complaint to the governmental court or to the Personal Data Authority.
- Questions and feedback
If you have any questions about this privacy policy, please contact us at +31 (0)88 44 88 888, info@virtueelkantoor.com.